Terms & Conditions

These Terms govern your relationship with the operator of bluefox-casino on bluefox-ca.com. Effective date: 22 October 2025.

Definitions

OBSERVE: Clarify scope and roles. EXPAND: Include licensing and jurisdictional context for CA users. REFLECT: Use consistent meanings throughout these Terms.

Operator: ProgressPlay Limited, company no. C58305, registered at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta; MGA B2C licence MGA/B2C/231/2012; also UKGC account 39335 (GB only). Services on bluefox-ca.com are provided under the MGA licence and are not provincially licensed in Canada.
Site: The website bluefox-ca.com and all associated pages, content, and services.
User/You/Player: A natural person who registers and uses the Site.
Account: A personal, single-user gaming account on the Site.
Bet/Wager: A stake placed on a game or event via the Site using cash or bonus funds.
Games: Casino games (including RNG and live dealer) made available on the Site.
Bonus/Promotion: Any promotional offer, including bonus funds, free spins, cashback, or similar incentives, subject to specific promotion terms.
Wagering Requirements: The amount of eligible bets required before bonus-derived winnings may be withdrawn, as stated in the applicable promotion terms.
Cash Balance: Unrestricted real-money funds in your Account.
Bonus Balance: Funds credited under a promotion and subject to restrictions.
KYC: "Know Your Customer" identity and verification checks, including source-of-funds where applicable.
Prohibited Jurisdiction: Any place where use of the Site is illegal or requires local licensing not held by the Operator (including Ontario, Canada).

Account Registration

OBSERVE: Registration requires eligibility, accurate data, and verification. EXPAND: Apply CA age and location limits and AML/KYC duties. REFLECT: Protect players and platform integrity.

Eligibility: You must be legally permitted to gamble in your province/territory and at least 19 years old (or 18 where the law permits, e.g., AB, MB, QC). Access from Prohibited Jurisdictions is not allowed; residents of Ontario must not register or play.
One Account: One Account per person, household, IP/device. Duplicate accounts may be closed and bonuses voided.
Registration Process: Provide full name, date of birth, residential address, email, and create credentials. Email verification is required. We encourage enabling 2FA where offered.
KYC/Verification: We may request government ID, proof of address, payment method proof, and source-of-funds evidence at any time, and in all cases before withdrawals.
Accuracy & Security: You must keep details current, keep credentials confidential, and notify us of any breach. You are responsible for activity under your Account unless we fail to implement reasonable security.
Responsible Gambling: You may set limits or request time-out/self-exclusion by contacting support. Self-exclusion blocks access for the selected period.
Misuse: Providing false data, using VPN/proxies to bypass geo-controls, or allowing third-party access may result in suspension/closure, cancellation of bonuses, and reporting to authorities where required.

Betting & Gameplay Rules

OBSERVE: Define how bets are placed, settled, and when voided. EXPAND: Cover live play conduct, fairness, and anti-abuse controls. REFLECT: Ensure transparent, fair gameplay.

Placing Bets: Bets are accepted only when confirmed by the system. Minimum/maximum stakes are set per game/provider and shown in-game. Once placed, bets cannot be canceled or changed except as permitted by the game rules.
Game Outcomes: RNG games use certified random number generators; live dealer outcomes are determined by the live game provider. The result displayed by our servers is final.
Errors/Malfunctions: If a technical error or malfunction occurs, affected bets/spins may be voided and stakes refunded to the Cash Balance. Obvious pricing/display errors render associated bets void.
Conduct & Chat: Abusive, discriminatory, or harassing behavior; collusion; use of bots/scripts; chip-dumping; or exploiting bugs is prohibited. We may mute chat, remove access, or close accounts for violations.
Fair Use: Use of VPNs, multiple accounts, or coordinated play to gain an unfair advantage is forbidden. We may adjust balances to correct obvious errors and withhold winnings derived from prohibited conduct.

Bonus Terms

OBSERVE: Bonuses are optional and conditional. EXPAND: Define activation, wagering, game weightings, prohibited tactics, and stacking. REFLECT: Prevent abuse while being clear and fair.

Activation: Each promotion sets its own eligibility, activation steps, and any required deposit or code. Only one Account per person/household/IP may claim a given offer.
Wagering & Timeframes: The specific wagering requirement, qualifying games, maximum bet during wagering, and expiry period are stated in the promotion's terms on the Site's Promotions/Cashier pages. Unused/expired bonuses and related winnings may be removed upon expiry.
Game Contributions: Different games contribute differently toward wagering (e.g., most slots higher; table and live games lower or excluded). The contribution table for each offer applies.
Prohibited Actions: Hedging or zero-risk strategies; placing low-risk bets to meet wagering; using multiple accounts; collusion; or exploiting software glitches is prohibited and may result in bonus cancellation and confiscation of related winnings.
Combining Promotions: Unless expressly permitted, only one active bonus applies at a time. Cashback/free spin winnings may carry separate conditions as stated in their specific terms.
Bonus Abuse: We may refuse, withhold, or withdraw a bonus and associated winnings if abuse or breach is suspected, subject to applicable law and fairness requirements.

Payments & Withdrawals

OBSERVE: Explain methods, timelines, limits, fees, and refund conditions. EXPAND: Address AML/KYC and CA-specific payment nuances. REFLECT: Provide predictable, transparent processes.

Methods: Available options may include Visa/Mastercard, Interac, selected e-wallets, prepaid vouchers, bank transfer, and-where lawful and supported-cryptocurrencies. Availability varies by location and Account status; see the Cashier.
Deposits: Deposits credit the Cash Balance upon confirmation. We may set method-specific limits shown in the Cashier. Third-party payments are not allowed.
Withdrawals: Withdrawals are, where possible, returned via the original deposit method. Processing begins after KYC/AML checks. Typical internal review is up to 0-3 business days; payout delivery depends on method (e.g., e-wallets often within 24 hours after approval; cards 2-5 business days; bank 3-7 business days). Actual times may vary.
Fees & Currency: We may charge reasonable processing or currency conversion fees; any fees are disclosed in the Cashier. Your Account operates in CAD unless otherwise stated; FX rates may apply.
Crypto Notice: If crypto is supported, you accept network fees, potential delays, and exchange-rate volatility. Payouts are executed to the verified wallet you control; we are not responsible for losses due to incorrect addresses you provide.
Chargebacks & Recovery: Filing a chargeback may result in Account suspension, recovery of amounts due, and reporting to payment providers and authorities where required.
Refunds/Void Bets: If a game round is voided due to malfunction or error, the stake may be returned to your Cash Balance. Bonuses used in voided rounds may be reinstated or removed per the original promo terms.
Compliance: We may delay or refuse payments where required by AML/CTF laws or these Terms until satisfactory documents are received and reviewed.

Limitation of Liability

OBSERVE: Define our responsibilities and limits. EXPAND: Cover technical risks and legal caps. REFLECT: Balance user protections and operational realities.

Our Commitments: We provide the Site with reasonable skill and care, aim for accurate game outcomes and account balances, and use reputable, licensed game providers.
No Warranties: The Site is provided "as is." We do not guarantee uninterrupted access, error-free operation, or compatibility with your devices or network.
Exclusions: To the fullest extent permitted by law, we are not liable for losses arising from internet or telecom failures, device malfunctions, service interruptions, denial-of-service attacks, or events beyond our reasonable control.
Cap on Liability: For any claim related to a specific bet/transaction, our maximum aggregate liability is limited to the amount of the bet/transaction giving rise to the claim. Nothing excludes liability that cannot be excluded by law.

Intellectual Property Rights

OBSERVE: Protect content, software, and brands. EXPAND: Include third-party rights. REFLECT: Set clear usage boundaries.

Ownership: All content, software, game titles, graphics, trademarks, and logos on bluefox-ca.com are owned by the Operator or its licensors and are protected by intellectual property laws.
Restrictions: You must not copy, modify, reverse engineer, distribute, or make derivative works from Site content or software, except as permitted by law.
Limited Licence: We grant you a revocable, non-exclusive, non-transferable licence to access and use the Site for personal, non-commercial entertainment only.

Privacy & Data Protection

OBSERVE: Data is processed under our Privacy Policy. EXPAND: Note cross-border transfers and legal bases. REFLECT: Direct users to the controlling document.

Policy Reference: Your personal data is collected and processed in accordance with our Privacy Policy available on bluefox-ca.com. That policy explains categories of data, purposes, legal bases, retention, and your rights.
Transfers: Data may be processed in Malta and other countries. Appropriate safeguards are used for cross-border transfers. By using the Site, you consent to such processing consistent with the Privacy Policy.
Compliance: We align with applicable data protection laws, including GDPR principles and, where applicable to CA users, PIPEDA requirements.

Changes to Terms

OBSERVE: Terms may evolve. EXPAND: Provide notice methods and user choices. REFLECT: Ensure transparency and consent.

Updates: We may update these Terms to reflect legal, technical, or operational changes.
Notice: Material changes will be notified via on-site banner and/or email to your registered address, with the effective date indicated.
Your Options: If you do not agree with updated Terms, you must discontinue use and may request Account closure and withdrawal of eligible funds. Continued use after the effective date constitutes acceptance.

Termination & Suspension

OBSERVE: Set grounds and process. EXPAND: Clarify funds handling and notices. REFLECT: Safeguard users and regulatory compliance.

Grounds: We may suspend or close your Account for legal/regulatory reasons; KYC/AML concerns; fraud, collusion, or abuse; chargebacks; breach of these Terms; or access from a Prohibited Jurisdiction.
Procedure: We will notify you where lawful and practicable, stating reasons and next steps. We may freeze balances during investigations.
Funds: Upon closure, Cash Balance (net of chargebacks, fees, or lawful set-off) is paid to you unless prohibited by law or these Terms. Bonus funds and incomplete bonuses are removed.
Self-Exclusion: On request, we will self-exclude your Account per our responsible gambling procedures.

Governing Law & Jurisdiction

OBSERVE: Identify applicable law and forum. EXPAND: Provide dispute escalation and regulator pathway. REFLECT: Respect mandatory consumer protections.

Applicable Law: These Terms and your use of bluefox-ca.com are governed by the laws of Malta, excluding conflict-of-laws rules. This does not affect any non-excludable consumer rights under the mandatory laws of your province/territory.
Dispute Resolution: First contact Customer Support for resolution. If unresolved, you may escalate to our compliance team via support, and thereafter you may submit a complaint to the Malta Gaming Authority's Player Support service. Court proceedings, where applicable, shall be brought in the competent Maltese courts.
No Provincial Regulation: The Site is not regulated by any Canadian provincial authority (including iGaming Ontario). You must not use the Site from provinces/territories where local licensing is required.

Contact Information

OBSERVE: Provide clear support and legal contacts. EXPAND: Include address and available channels. REFLECT: Ensure users can reach us effectively.

Customer Support (primary): customersupport@instantgamesupport.com
Live Chat: Available via the Site after login (where provided).
Mailing/Legal Correspondence Address: ProgressPlay Limited, Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta.
Telephone: Not currently available for CA support. Please use email or live chat.
Website: https://bluefox-ca.com

Regional Compliance Note: For Canadian users, access is restricted where prohibited by local law. Ontario residents must not use this Site. All timeframes and dates referenced are aligned to 2025 as stated.