Responsible Gaming

Observe: Gambling is entertainment, not a way to make money. Expand: Responsible gaming means setting personal limits, recognizing risks early, and using built‑in protections. Reflect: bluefox-casino, operated for Canadian customers via bluefox-ca.com by ProgressPlay Limited (MGA/B2C/231/2012; UKGC 39335), offers tools and support to help you stay in control. If gambling stops being fun, we will assist you with limits, breaks, and professional referrals.

Risk Awareness

Observe: Problem gambling can develop gradually and may be hard to self-detect. Expand: Look for changes in time spent, spending patterns, and mood. Reflect: If several indicators apply, use our tools below and contact support or a helpline.

• Increasing bet sizes or deposits to "win back" losses (chasing).
• Thinking about gambling when doing other activities; preoccupation with the next session.
• Playing longer than intended; losing track of time or skipping obligations.
• Hiding gambling from family or friends; feeling guilt after play.
• Depositing after midnight or immediately after a loss; repeated declined transactions.
• Using funds meant for bills, credit, or essentials.
• Feeling irritable when unable to play; using gambling to escape stress or low mood.

Self‑assessment mini‑check

• I often gamble longer or spend more than I plan.
• I have tried to cut down but could not.
• I gamble to cope with stress, anxiety, or sadness.
• My gambling has affected my work, studies, or relationships.
• I have borrowed money or sold items to fund gambling.

Answering "yes" to two or more suggests risk. Consider limits, Time‑Out, or Self‑Exclusion and seek confidential help.

Limits & Tools

Observe: Limits reduce risk by capping time and spend. Expand: Set them before or during play; decreases apply immediately, increases only after a cooling‑off period. Reflect: Use conservative amounts aligned to discretionary income-not credit or essential funds.

Deposit limits (daily/weekly/monthly)

1. Log in at bluefox-ca.com. Go to My Account > Responsible Gaming > Limits.
2. Select Deposit Limits and choose a period: Daily, Weekly, or Monthly.
3. Enter a CAD amount you can afford (e.g., 50/day; 150/week; 300/month).
4. Confirm. Decreases take effect immediately. Increases become active only after a minimum 24-hour cooling‑off and explicit reconfirmation.

Legal note: Limits cap deposits across this account only. We may apply additional operator-level caps based on risk assessments.

Time spent limits and session reminders

1. Open My Account > Responsible Gaming > Time Limits.
2. Set a Session Timer (e.g., reminders every 30/45/60 minutes).
3. Optionally set a Daily Play Cap (e.g., 60-180 minutes). You will be logged out when reached.

Taking a short break (Time‑Out 24-72 hours)

1. Go to My Account > Responsible Gaming > Time‑Out.
2. Choose a duration: 24, 48, or 72 hours.
3. Confirm. You will be logged out and cannot deposit or play during the Time‑Out. The period cannot be shortened once started.

Regional compliance note (CA): Age limits apply: 19+ in most provinces; 18+ in AB, MB, QC. This site is not provincially licensed in Canada; we apply MGA/UKGC safer-gambling standards to Canadian customers of bluefox-ca.com.

Self‑Exclusion

Observe: When risk is high, temporary or permanent exclusion is the safest step. Expand: Self‑Exclusion blocks access and marketing. Reflect: Choose the longest period you feel necessary; we can help you decide confidentially.

How to self‑exclude

1. Log in and open My Account > Responsible Gaming > Self‑Exclusion (or request via live chat/email).
2. Select a period: 6 months, 1 year, 2 years, 5 years, or Lifetime.
3. Read the summary of consequences and check the confirmation box.
4. Click Confirm. We will immediately log you out and send a confirmation to your registered email.
5. If you cannot access your account, email customersupport@instantgamesupport.com with subject "Self‑Exclusion - bluefox-ca.com" from your registered email.

Consequences and important terms

• Access blocked: You cannot log in, deposit, or play until the period ends (lifetime is permanent).
• Marketing: We will cease promotional emails/SMS where technically feasible.
• Balances: Real‑money balances can be withdrawn on request subject to KYC, security checks, and settlement of pending transactions. Bonus funds and incomplete wagering are forfeited.
• Open bets: Where applicable, unsettled bets will be settled; subsequent access remains blocked.
• Early return: Self‑Exclusion cannot be shortened. After a fixed term ends, reactivation (if requested) includes a minimum 24‑hour cooling‑off and a safer‑gambling assessment. Lifetime exclusions are not reopened.

Regional note (CA): Provincial self‑exclusion (e.g., iGaming Ontario "My PlayBreak", provincial lotteries/casinos) does not automatically cover bluefox-ca.com. Consider enrolling separately with those programs if you use them.

Support Resources

Observe: Immediate access to qualified help improves outcomes. Expand: Canada operates provincial services; international NGOs provide 24/7 multilingual support online. Reflect: Choose the channel you're most comfortable with; all services listed maintain confidentiality.

Local support for Canada (provincial helplines)

• Ontario (ConnexOntario): 1-866-531-2600 • 24/7 • English, French, interpretation • connexontario.ca
• British Columbia (BC Gambling Support Line): 1-888-795-6111 • 24/7 • Multiple languages via interpreters • bcresponsiblegambling.ca
• Alberta (AHS Addiction Helpline): 1-866-332-2322 • 24/7 • English, interpretation • albertahealthservices.ca
• Saskatchewan (Problem Gambling Helpline): 1-800-306-6789 • 24/7 • English • saskatchewan.ca
• Manitoba (Problem Gambling Helpline): 1-800-463-1554 • 24/7 • English • afm.mb.ca
• Québec (Jeu: aide et référence): 1-800-461-0140 • 24/7 • French/English • aidejeu.ca
• Nova Scotia (Gambling Support Network): 1-888-347-8888 • 24/7 • English • gamblingsupportnetwork.ca

If your province is not listed, dial 811 for health navigation or consult your provincial health ministry. In emergencies, call 911.

International support organizations

Self‑exclusion programs by country

• United Kingdom: GamStop (national online self‑exclusion) - gamstop.co.uk
• Spain: RGIAJ national register - ordenacionjuego.es
• Ontario (Canada): iGaming Ontario Self‑Exclusion ("My PlayBreak") for provincially regulated sites - igamingontario.ca

Blocking and filtering tools

• Gamban: Device/app blocking of gambling sites/apps (paid) - gamban.com
• BetBlocker: Free multi‑device gambling block - betblocker.org
• Device controls: iOS/macOS Screen Time; Android Digital Wellbeing; Windows/Microsoft Family Safety; DNS filters (OpenDNS/cleanbrowsing.org).
• Bank gambling blocks: Some Canadian banks can block gambling merchant categories; contact your bank for availability.

Family support

• Gam‑Anon: Support for families/friends - gamanon.org
• SMART Recovery Family & Friends: Tools for concerned others - smartrecovery.org/family

Confidentiality: bluefox-casino and all listed services handle your information confidentially within applicable laws.

Help for Family

Observe: You may notice secrecy, financial stress, or mood changes. Expand: A nonjudgmental approach improves engagement. Reflect: Prepare resources before speaking and plan concrete next steps.

• Choose a calm moment; use "I" statements: "I'm worried because..." Avoid blame or ultimatums.
• Focus on impacts (finances, time, mood) and express willingness to help seek support.
• Offer options: call a helpline together, try a Time‑Out/Self‑Exclusion, or book a counseling session.
• Protect yourself: set financial boundaries; consider separate finances and a budget.
• Join support communities: Gam‑Anon (gamanon.org), SMART Recovery Family & Friends (smartrecovery.org/family).
• For mental‑health crises or risk of harm, contact emergency services immediately.

Operator's Commitment

Observe: We monitor accounts for markers of harm. Expand: Our systems review patterns such as rapid deposit escalations, late‑night sessions, chasing losses, repeated declines/chargebacks, and long continuous play. Reflect: Where risk is detected, we intervene proportionately to protect you.

Risk checks and interventions

• Automated and human review: Behavior analytics trigger flags; trained safer‑gambling agents review context.
• Friction and messaging: In‑session prompts, cool‑offs, or mandatory limit setting may be applied.
• Direct contact: We may contact you via in‑account message or email if risk patterns appear persistent or escalating, to discuss tools (limits, Time‑Out, Self‑Exclusion) and, where suitable, spending affordability.
• Account measures: We may apply deposit caps, remove bonuses, or suspend play pending a risk conversation or documentation.
• Privacy and data use: Data is processed under our Privacy Policy and applicable laws (including PIPEDA where applicable) for harm‑prevention purposes.

Licensing note: Services for Canadian customers on bluefox-ca.com are provided by ProgressPlay Limited under MGA licence MGA/B2C/231/2012; UKGC standards inform our safer‑gambling controls. We are not provincially licensed in Canada.

Updates

Observe: Responsible gaming measures and contacts may change. Expand: We notify users of material updates. Reflect: Always review current terms before play.

• Notification methods: Email to your registered address, secure in‑account messages, and banners/notices on bluefox-ca.com.
• Version control: This page states the latest update date; earlier versions available on request.

Last updated: 2025-10-22

Contact & Feedback

Observe: Quick access to support is essential. Expand: Use the channels below for safer‑gambling requests. Reflect: Clearly state your request (e.g., "Set weekly deposit limit to CAD 100").

• Email (Responsible Gaming): customersupport@instantgamesupport.com • Subject: "Responsible Gaming - bluefox-ca.com"
• Live chat: Available after login via Help/Support (24/7).
• Phone: A dedicated phone line is not currently available for Canadian customers; request a callback via live chat or the form below.
• Postal (operator legal address): ProgressPlay Limited, Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta.

Self‑control and support request form

Full name (as on account)


Registered email


Request type
Set/Change deposit limit Apply Time‑Out (24-72h) Self‑Exclusion (6m-lifetime) Stop marketing communications Safer‑gambling wellbeing contact

Details (e.g., limit amounts, preferred duration)


Request a callback (if available)

Submit request

Disclaimer: This information is for harm‑prevention and does not constitute medical or legal advice. Gambling is restricted to adults (19+; 18+ in AB, MB, QC). Play responsibly.